Grievance Redressal Policy
At Finvesco, we are dedicated to providing our customers with exceptional service. However, we understand that there may be times when our services may not meet your expectations. Our Grievance Redressal Policy is designed to address any dissatisfaction and provide a fair and prompt solution.
Our Commitment:
We promise to acknowledge all grievances within 48 hours of receipt. A thorough investigation will be conducted to ensure fair and just resolutions. We commit to resolving all issues within 10 working days.
How to File a Grievance:
Contact Us: Reach out to our customer service team via email at support@finvesco.com or call us on 1800-425-2135.
Details to Provide: When filing a grievance, please provide your loan account number, registered contact details, and a detailed description of your concern.
Review Process:
Our team will review your grievance and may contact you for further information.
Resolution: Once we have all the necessary information, we will work diligently to resolve your issue and inform you of the outcome.
Escalation Matrix:
If you are not satisfied with the resolution provided, you can escalate the issue to our Grievance Redressal Officer at grievanceofficer@finvesco.com.
Feedback:
We continuously strive to improve our services and welcome any feedback regarding our grievance handling process.
